Installation Service Appointment Process:
- After purchasing ceiling lights, fan ceilings, or pendant lights on our website., customers can proactively contact customer service (Phone/Whatsapp: +852 2190 2420) to schedule an installation appointment upon receipt of the goods.
- Once you provide a specified installation date, we will contact the installation service provider on your behalf.
- If the installation date specified by you is confirmed by the installation service provider, we will provide your installation address, name, and contact information to the provider, who will then handle all subsequent quotation, communication, coordination, and installation.
- If the installation service provider is unable to provide service on your specified installation date, we will contact you to choose an alternative date.
- Customers are required to pay the installation fee directly to the installation service provider on the day of installation.
Installation Service Quotation Reference:
Basic Charges*
- Standard Ceiling Lights and Amigo Flat Fan Ceiling: First item HK$300; each additional item HK$150
- Large Ceiling Fan Lights (e.g., FC560 and FC570): First item HK$400; each additional item HK$300
Additional Charges*
- Lights over 900mm in size (e.g., CL927): An additional HK$50 per item
- Ceiling height of 10 feet or above: An additional HK$50 per item
- Ceiling height of 14 feet or above: Quoted based on actual circumstances
- Remote Area Surcharge:
- Discovery Bay: HK$350
- Ma Wan: HK$100
- Outlying Islands: HK$500
- Mui Wo or Restricted Zone: HK$150
*The amounts listed above are for reference only. Actual charges are subject to the quotation provided by the installation service provider.
Installation Service Availability Reference:
- For Hong Kong Island region, installation work will be carried out on Mondays, Wednesdays, Fridays, and Saturdays.
- For Kowloon and New Territories regions, installation work will be carried out from Monday to Sunday.
Terms and Conditions:
- Installation service is available for any purchase of ceiling lights, fan ceilings, or pendant lights on our website.
- The installation service should be utilized within 3 months from the date of purchase.
- The installation service is provided by a third-party provider, and our company only assists in communication.
- Customers must agree to disclose their installation address, name, and contact information to the installation service provider.
- Our company is not responsible for any injuries or damage to the consumer’s person/property caused by the installation service provider during the installation process.
- Our company is not responsible for any damage to the installation location caused by the installation service provider’s work.
- If there are any problems with the installation itself, the installation service provider will provide a warranty within six months from the day after the installation date.
- If there are any problems with the product itself (excluding human damage), with proof of purchase, two years of product maintenance service will be entitled, but any installation, disassembly or shipping costs are not included.
- This installation service cannot be exchanged for cash or vouchers in any way, nor can it be sold, transferred, or passed on to others for use.
